Frequently Asked Questions

About the Product

What's inside the Little Lights Diwali countdown box?

Each Little Lights countdown box is packed with colourful, age-appropriate surprises — one for each day leading up to Diwali. Think small toys, activities, and festive treats that build excitement as the big day approaches!

How many days does the countdown cover?

Our countdown box covers the days leading up to Diwali, with a drawer or surprise for each day. Check the individual product listing for the exact number of days included.

What age is it suitable for?

Our boxes are designed with children in mind, typically suitable for ages 3 and up. Each product listing includes a recommended age range.

Is it ready to gift or does it need assembling?

Your Little Lights box arrives beautifully presented and ready to gift — no wrapping or assembling needed. Just hand it over and watch the magic begin!

Ordering & Delivery

When should I order to receive it before Diwali?

We recommend ordering as early as possible to avoid disappointment, especially as Diwali approaches. Keep an eye on our website for order cut-off dates closer to the festival.

Do you ship across the UK?

Yes! We ship to addresses across the UK. If you have a specific delivery query, feel free to get in touch with us.

How long does delivery take?

Standard delivery typically takes 3–5 working days. You'll receive a confirmation email with tracking details once your order has been dispatched.

Shipping & Delivery

When will my order arrive?

We aim to deliver within 2–4 working days of your order being placed. We recommend ordering early to ensure your box arrives in time for Diwali!

Do you offer free shipping?

Shipping costs are calculated at checkout based on your location. We currently deliver within the UK.

Can I track my order?

Yes! Once your order has been dispatched, you will receive a confirmation email with tracking details.

What if my order arrives damaged?

We take great care in packaging every box, but if anything arrives damaged please contact us within 48 hours and we will make it right.

Returns & Queries

What if something arrives damaged?

We're so sorry if your order arrives less than perfect! Please get in touch with us within 14 days of receiving your order and we'll do our best to make it right. Photos of the damage are really helpful.

How do I get in touch with you?

You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 working days.